Refund policy

REFUND POLICY — Anderson Family

We're sorry your order didn't fully meet your expectations. We want the return process to be as simple as possible for you.

Returns Policy

You may return your order within 30 days of receiving it. Return shipping costs are the responsibility of the customer. As our warehouse is located in Asia, please keep potential shipping costs in mind. The average cost of a return is typically between $50 and $95 AUD. We recommend using a tracked shipping service, as we cannot be held responsible for lost return parcels.

Follow these 3 simple steps to return your item:

• Step 1 — Contact Us: Email support@andersonfamilyboutique.com with your order number and the reason for your return. We will then let you know the next steps.
• Step 2 — Send Your Order: Once you receive our instructions, send the items to the address we provide. Always use a tracked shipping method. As the sender, you are responsible for the return shipment.
• Step 3 — Receive Your Refund: Once we receive your returned order in good condition, our goal is to process your refund to the original payment method within 14 business days.

Order Cancellations

We understand that you may sometimes change your mind after making a purchase. Please note that all purchases are final and cannot be cancelled once the order has been shipped. If you would like to return an item, please follow the returns policy outlined above.

For any questions or assistance, contact us at support@andersonfamilyboutique.com.